Terms and Conditions

Please read the following terms and conditions before purchasing online, over the phone, or via email. When buying with Blinds Direct Online, you enter an agreement which is concluded when your order is placed.

Made to Measure

All of our window blinds are made to measure products and are manufactured by hand to your exact requirements. Once your order has started to be manufactured it cannot be cancelled or returned as our products are suitable only to you and therefore cannot be used by anyone else. Due to this fact, please ensure it is the correct product you are wanting to purchase and all details provided are accurate. An order confirmation will be sent so that all details of the order (product and measurement) can be checked. In the event that there are any problems with the order or the details may have changed, please contact us on 0800 6127 685 or by email at support@blindsdirectonline.co.uk providing your order has NOT gone into manufacture. Fabric samples are on offer at no cost and it is strongly recommended that the service is taken advantage of before ordering. This does not affect your statutory rights.

Description and Photography

All products we sell are accurately photographed or digitally represented on the website, however computer styles, settings and graphics cards, may affect the display of the image and therefore we cannot guarantee they won’t appear different to the exact colour. Fabric samples are offered free of charge before ordering the product, to show the true colour and quality of the material, which is strongly recommended.

Blinds Direct Online attempt to supply and deliver goods to match the samples and descriptions, any minor variation in pattern or colour in the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.

Out of Stock

In some instances, a fabric could be temporarily out of stock or discontinued by the supplier without our knowledge. In such an eventuality, we will endeavour to inform you as soon as we have notification of this. However you have the option of a full refund, wait on the fabric coming back into stock or we can assist in selecting another fabric.

Order Processing, Returns & Cancellations

As your product is custom made to your own specific requirements, your order can only be cancelled before the manufacturing process begins. Furthermore, returns and refunds are only possible if we have provided a faulty product or have failed to produce your goods to your exact specifications.

It is your responsibility to make sure the product information is correct and suitable to your requirements. When your order is received and processed you will receive an order confirmation via email. We strongly advise that that you carefully look over the details of the order and should anything need to be altered, you can do so at that point by contacting customer services.

If you need to make any changes to your order please contact customer services at your earliest convenience on 0800 6127 685 or by email at support@blindsdirectonline.co.uk. Once the blinds have started the manufacturing process we are not obliged to make any changes to your order. However, we will do our best to work with you so you receive the best outcome.

Please Note: The Consumer Contracts Regulation (2013) states that made to measure goods are exempt from the 7 day cancellation rights. Therefore they do not apply with any purchases made with Blinds Direct Online.


We offer free samples of all fabrics / types that are made available to you on the website and we strongly suggest you take advantage of this option.

Whilst every effort will be made by us to ensure all goods provided match in every respect to any sample shown or sent you, we do not promise that there may not be some small variation or change in pattern between the sample / description and the product you order. Minor immaterial differences do not entitle you to reject the goods or seek compensation.

Should there be a significant difference between the fabric you have ordered to which you receive, please contact customer services via email with images attached so we can assess and discuss the case with you accordingly.


When selecting your blinds, Blinds Direct Online will provide you with an estimated delivery date. Blinds Direct Online provide competitive delivery time-scales, which are individual to the product type. There may be instances when it isn’t possible to deliver to these time-scales and will deliver within a 30 – day period.

During busier periods, the specified times on your order may not apply.

Blinds Direct Online use specific courier services to get your goods to you and will not consider using alternative options. There may be instances where your delivery is despatched on time but delayed by the courier. Please note that Blinds Direct Online are not personally responsible for any delays after despatch has taken place.

In the event of any goods lost or damaged in transit, please contact customer services immediately. Any losses or damages during transit are the responsibility of the courier only. However, we will endeavour to help you should any of the above events occur.

When your goods are despatched you will receive an email with your personal package consignment number, giving you the ability to track your delivery.

Standard delivery applies to mainland UK. For more information on delivery times and pricing, please refer to the delivery page.

Please Note: We advise that you do not book a fitter until you have your goods in your possession.


BlindsCo Ltd offer a manufacturer’s guarantee of 12 months from the date of delivery of your goods. If the goods you receive are defective upon arrival please email support@blindsdirectonline.co.uk we reserve the right to ask you to provide digital images that may help us identify the issue / cause. Upon agreement between Blinds Direct Online, a remake of your goods will be processed and any faulty/damaged goods will be the responsibility of the customer to be disposed of.

Please Note: It may be necessary for us to request a return of the goods for inspection prior to a replacement being dispatched. However if we do not require the product to be returned, it will be your responsibility to dispose of the goods.

If your goods have been tampered with, modified or subject to misuse/ negligence, your order will not be covered by our guarantee.

Returns and refunds will only be accepted if the products aren’t made to the specific specifications on your order or are faulty.

Should the product exceed the 12 month warranty, you may be charged for any parts or replacements. In this case we will contact you regarding any charges you may incur before any further action is taken.

Personal / sensitive information

Blinds Direct Online will never ask you to provide any unnecessary sensitive information. The information we request shall be for the purpose of your order only. By placing an order you acknowledge that Blinds Direct Online will deduct the agreed amount from the payment details you provide.

For more information about our privacy policy please follow the link below